Tag: Business

Typical comments from our cruise ship visitors

~ Jnana Hodson ~ Leave a comment

In season, we like interacting with the passengers from visiting cruise ships. Eastport does limit the ships to no more than one a day, and most of the ships come after the summer season and many of our retailers had traditionally closed up. For the restaurants and stores, the ships more than doubled the retail season and often provide the best days of the year. What a relief!

So here’s a sampling.

  1. There are no yachts! This is a real working harbor!
  2. Where can I find a lobster dinner? Or a fresh lobster roll.
  3. It’s so lovely. (Or, quaint. Or, charming.)
  4. Is this typical weather? (Think of June with temps in the lower 50s.)
  5. What are the winters like? Is snow a problem? How much snow do you get?
  6. Your garden looks great.
  7. This is an island?
  8. Do you have schools?
  9. That’s Canada?
  10. It’s not like other ports, we feel welcome.

 Some inquire about lighthouses or the Bay of Fundy.

The crew members, meanwhile, want to know how to get to the IGA and Family Dollar, where they stock up on snacks and junk food. They quickly establish a kind of ant trail moving in both directions.

Why we really dig Fedco seeds

~ Jnana Hodson ~ Leave a comment

In my household, like many others in northern New England, the Fedco seed catalogue and ordering from it are something of a fond ritual this time of year, even a devotion.

Here’s some background.

  1. The company is a co-op founded in 1978 by back-to-the-earth followers of self-sufficiency gurus Scott and Helen Nearing, who had moved to Maine from Vermont in the mid-‘50s.
  2. At first, it functioned as a resource for food coops and sold to no one else.
  3. Heirloom apple trees were added in 1983 and autumn bulbs the following year. Seed potatoes came next,, and in 1988 Fedco took over the organic supplier role of the Maine Organic Farmers and Gardeners Association. (Many people know MOFGA for its big, hippie-infused Common Ground Fair every September. You may have read about that here.)
  4. In its first year, with a one-page mail-order page in a food-coop newspaper, Fedco and its part-time staff handled 98 customer requests. The initial list had 81 items, mostly vegetables, some herbs, liquid seaweed fertilizer, and no flowers. These days it handles more than 38,000 orders from all 50 states for an estimated $4 million revenue.
  5. The catalogue is funky, black-and-white on newsprint or similar stock, rather than the glossy photos of big commercial garden retailers. The illustrations lean toward sketches and 19th century printers’ images. It carries more than a thousand seed listings alone, along with a host of other things gardeners and small-farm operators find useful. The descriptions reflect careful study, helping buyers make reasoned decisions, especially regarding what’s new. It’s inspirational. You can also order online, using a catalogue that does have color photos and is easy to navigate.
  6. Legalization of cannabis has generated new business, even though Fedco has so far resisted selling its plants or seeds. Much of the business is in organic fertilizer, especially for home growers.
  7. Rather than growing the seeds itself, Fedco repackages from 100 to 150 seed growers, and other suppliers, mostly in Maine. Other products are more widely sourced.
  8. Fedco concentrates on a unique niche, mostly in the Northeast, and deliberately stays small, out of direct competition with large corporations.
  9. Its 60 full- and part-time employees own 40 percent of the company, while the consumers own the remaining 60 percent and get small discounts on their orders.
  10. The company’s charter aims at pay-level equity, preventing wage extremes between high and low.

Details from the company’s website and from Jeffrey B. Roth in Lancaster Farming.

Maine voters face two hot issues 

~ Jnana Hodson ~ 1 Comment

The Pine Tree State has a tradition, so I’m told, of placing complex issues on the statewide ballot because many of the elected state representatives and senators are afraid of negative reactions in a controversy.

Normally, public officials are expected to thoroughly investigate the issues and come to a reasoned decision. That’s why we elect them. Instead, shifting this responsibility to a general public that is rarely fully informed can be like rolling the dice.

This year, there are two issues of special note along those lines.

One is the so-call Right to Repair Act, which would prohibit manufacturers from keeping replacement parts and technology from independent repairmen. I’m still bummed by HP’s ink replacements policy – your machine shuts down if you try to use over-the-counter cartridges. Apple computer users have their own experiences. I know the list of big businesses’ proprietary efforts is growing.

The other issue is Pine Tree Power, which would have the state take over Maine’s two largest electrical utilities. Mainers have some of the highest electrical bills in the country accompanied by some of the longest and most frequent outages. Folks are still worked up over being cut off for weeks years ago after some storms before Central Maine Power got the lines working again. Despite the already high rates, CMP and Versant, the utility in our part of the state, both received permission this past summer to hike the bills another 20 percent. The utilities have lined up 15 times as much money for advertising than the grassroots effort has, no surprise there, and the campaign has a lot of emotional scare. What should be obvious is that somebody’s expecting to be repaid handsomely by staying in power (sorry for the pun). They’re not doing the customers any favors there, either.

So, when you’re checking the news reports tomorrow night or the following day, check the Maine results. They could be enlightening. Or, should we venture, shocking.

How many flights to Europe each night?

~ Jnana Hodson ~ Leave a comment

While watching a meteor shower last summer, probably two jets a minute overhead, I was surprised how big they still looked or the fact that we could hear them at all, considering they may well be five to seven miles above us, and then many miles away before disappearing.

How many passengers and how much freight a day? And then, how much coming the other way? And how many military?

Within the U.S. every day, there are 2.9 million passengers and 45,000 flights – not all of them commercial.

Think, too, of the number of diseases that could be carried from one continent to another or some other social upheaval.

It averages out to 46,500 passengers U.S. to Europe a day, or nearly 2,000 an hour. The United Kingdom and Germany are the leading destinations.

Surprisingly, U.S. to Central America flights predominate over the European traffic.

Altogether, 44 airports in the U.S. and Canada have nonstop flights to 41 European airports.

Each day has between 355 and 435 flights in one direction, up to 117,000 seats for sale – roughly 5,000 an hour.

So they’re rarely flying to compacity.

 

Regarding the median age of tradesmen

~ Jnana Hodson ~ Leave a comment

As a passerby noted while observing renovation work in town, the median age of tradesmen in the U.S. is 57. It’s no doubt higher here in Maine and Sunrise County, especially.

There’s a lot of work needing to be done, too: carpentry, plumbing, roofing, masonry, insulating, windows … We have a long list ourselves and are still looking for help.

Forget the “Go west, young man,” advice of yore. Many youths would be well-advised to go into the construction trades, pronto. Financially, they’d be way ahead of those with a college degree but heavily in debt. They could even live wherever they want.

Hey, kids, if you love to hunt and fish or sail and camp, Sunrise County would fill your dreams. You’d definitely be welcome.

On a more personal note, send me your references and let’s talk.

 

Best to phone ahead before rolling the dice

~ Jnana Hodson ~ Leave a comment

As we’re learning around here in our village and surrounding rural setting, it’s often wise to call ahead before venturing forth.

Don’t assume a small business will be open, especially in the off-season when our population has sharply shrunk and business is slim. Look, it can be frustrating after driving an hour to a surrounding town only to find the door locked. Can’t blame them for taking a day or night off.

But then, when you dialed and got no answer, they just might have been too busy to pick up the phone, all three times you tried.

Add to this to our list of items made obsolescent in our lifetimes

~ Jnana Hodson ~ 4 Comments

Even before many folks switched to unlisted numbers, in part to evade obnoxious ding-a-ling solicitations, the annual telephone book began shrinking. The migration from landline to cell phones was apparently the final straw, along with Yellow Pages regulars who turned instead to website searches or FaceBook.

What was long a standard reference volume for local communities is now long gone.

When’s the last time you saw a phone book?

 

How to lose customers, chapter something or other

~ Jnana Hodson ~ 1 Comment

Perhaps you’ve called your auto dealer for a service appointment and been surprised to face a two- to three-week wait in the schedule. Yeah, yeah, blame it on the supply chain issues and the worker shortage.

Our nearest franchise has responded by limiting appointments to cars purchased there. Everyone else can be put on a waiting list, should a cancelation create an opening. Never mind that I’ve been a loyal customer for two years since moving from New Hampshire.

What miffs me is that when I bought my car before the opportunity for our relocation developed, my choice of the American-made brand was based on an awareness that it was the core of the only new-car dealer in Washington County. Its nearest competition is 2½ hours away or somewhere over in Canada.

I’ve been happy with the service department, even if it is a haul up the highway and back. Frankly, though, the car itself has left me wishing I’d stayed with Toyota.

Adding fuel to the fire is the coupons for discounts that show up in my inbox, sent from Detroit but applying only to the brand’s service departments.

Instead of encouraging me to buy my next vehicle there, I’m feeling ill will. In today’s business world, that’s not a good thing. You spend a lot on advertising to get a new customer. Maintaining an ongoing relationship is much cheaper.

As for those annoying “How are we doing” surveys that show up after an appointment, I do wish I’d get one now so I could say just how peeved I am.